on 15-07-2021 10:18 AM
I joined talk talk 36 months ago, I was supplied their regular router upon joining but my service was bad so I paid £120 for the super WiFi hub.
After the first 18 month contract ended I renewed but carried on using the router I bought (WiFi hub) right throughout until I just switched providers.
Talk talk are asking for the (WiFi hub) back, the one I bought because the original wasn't up to the job.
How can it be right them asking for this back as I paid for it myself?
Also the original router, surely I have also paid for that after 36 months?
If I keep either or both will talk talk refuse to refund me for over billing me during the switch over to my new provider?
on 17-07-2021 11:34 AM
on 15-07-2021 10:26 AM
Look out for a reply in the coming days from staff, @crainiumkid1979.
There is no doubt that the router you paid for is your property and the ongoing Ts&Cs also imply that the original one should be yours to keep.
There's a mixture of poor record keeping and making up the rules as they go along happening here.
Will draw this to staff attention for you too.