Returns bag letter

[Greenwood]

I've received a letter and bag to return my TT equipment however the letter doesn't state exactly what you're expecting to be returned, could one of the OCE's check my account (all details are in my profile) and confirm what is showing as pending return? Obviously I want to avoid being charged any fines. Thanks.

[Arne-TalkTalk]

Glad to help. 

[Greenwood]

Thanks for the confirmation @Arne-TalkTalk and @Gliwmaeden2 for the thread bump.

[Arne-TalkTalk]

Hi @Greenwood

I've no idea why another bag was issued, looks to have been automated. 

You can ignore it. 

[Gliwmaeden2]

I'll re-escalate your thread, @Greenwood, so it will be back in the workflow. Please look out for a reply in the next day or two. 

[Greenwood]

Hello @Arne-TalkTalk 

Today I've received another returns back despite returning the router some months ago (returns reference DA541364423GB ). Please can you confirm this was sent in error as I dont want to incur the threatened £50 fee.

Thank you.

[Arne-TalkTalk]

Thank you I have added the number to your account notes.

Regards

[Greenwood]

Thank you for the confirmation @Arne-TalkTalk . Router has been sent back today - reference is:

DA541364423GB

If you could add this to my account notes that would be appreciated. 

[Arne-TalkTalk · Accepted solution]

Hi @Greenwood

Thanks for your post,    

I cant see any pending charges for equipment but I would imagine it will be the last router that you have used, which looks like a HG633 (Super router). 

Regards

[Greenwood]

@Kasey001 are you TT staff? What is a molotov ID? I'd prefer not to be posting my email on a public-facing board to get a response for a simple question to be answered.