Ring Camera or Echo Dot and Smart Plug. How do you get it?

[Rugazi]

I recently renewed my contract and I've not seen any way of getting the ring camera or echo dot/smart plug it'd be nice if someone would explain how to get it.

Thanks, Chris.

[SocialTeamJo]

Hi Rugazi,

Thanks for confirming.

Have sent you a private message to take some details, I'll then look into this for you.

Thanks, 

Jo

[Gliwmaeden2]

Your topic will need to be re-escalated, @Rugazi, as it's quite a while since you first posted.

I'll do that now.

Please keep in touch with this thread, as staff may need prompt responses. They reply during the day Monday to Friday. 

[Rugazi]

I'm pretty sure it started on the 25 September 2021 but as I never actually received an email saying it started don't know, and the contract end date is 14 Sep 2023 so I'm guessing going by the first bill for the 25th it would have been 37 days on the 1st of November.

[Michelle-TalkTalk · Accepted solution]

Hello,

I'm sorry for the delay. Can I just confirm, has it been at least 37 days since your contract renewal? Have you also checked your junk/spam folder?

Thanks