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Ring indoor camera claim

squirtle3590
First Timer
Message 3 of 3

I have contacted talk talk 4 time since 14th October and had several long conversations with colleagues about this issue! I upgraded my WiFi on 14th October and have never received a code for my free indoor camera via Amazon! I spoke to someone last week who claimed he has escalated the issue to management and I would receive an email with the code! Still no email! Worse customer care I have ever experienced! Promise the world and deliver nothing! 

2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @squirtle3590

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

Regards

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Gliwmaeden2
Community Star
Message 2 of 3

@squirtle3590, please add your Talktalk landline number to your community forum profile details for TT staff to identify your account. 

 

You need to go via your avatar/name; settings; launch profile wizard. 

 

Staff will be back on here after the weekend. 

 

I'll move this to the billing section, where they will reach your thread.

 

It's not a problem with your actual Broadband service. 

 

Gliwmaeden2, a fellow customer.
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