Router upgrade?

[MeAnnWilliams]

Hello.

We have had our router a long time now , I am wondering how to go about requesting a new one ? 

I'm not looking to upgrade our package , just simply a new , and probably more secure , router 

[Arne-TalkTalk]

No problem.

[MeAnnWilliams]

Thankyou

[Arne-TalkTalk]

Hi @MeAnnWilliams

There is usually a bag in the box with the new router, I have requested another to be sent to you. 

Regards

[MeAnnWilliams]

Hi, 

No. No router returns bag I'm afraid .

[Michelle-TalkTalk]

Hi,

Thanks for the update. Yes please, did you receive a router returns bag?

Thanks

[MeAnnWilliams]

Hi 

Just to let you know we have received the shiney new router . - many thanks 

We've set it up just now and all ok.

Do we need to send you back the old router ?

[Arne-TalkTalk]

Hi @MeAnnWilliams

Apologies there looks to have been a problem so Ive reordered the router. 

Should be with you in a few days. 

Let us know how it goes.

[Gliwmaeden2]

I'll re-escalate this thread for you, @MeAnnWilliams. 

Please look out for a reply from staff during the week (Monday to Friday).

[MeAnnWilliams]

Hello 

No router has been received.

Has it been sent ? 

[MeAnnWilliams]

Many thanks for your help Debbie 😍😊

[Debbie-TalkTalk]

Hi MeAnnWilliams

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi MeAnnWilliams

Please can you send me a Private Message to confirm the name on the account, I can then send the replacement router.

Thanks

Debbie

[MeAnnWilliams]

Thankyou. .yes please

[Debbie-TalkTalk]

Hi MeAnnWilliams

If you are experiencing issues with the connection dropping then I can send a replacement router for testing.

Would you like me to arrange this?

Thanks

Debbie

[MeAnnWilliams]

Hi Debbie 

It's occasionally ' drops out' but by and large it is ok. 

It has had to work hard this last year as I have been working from home , this situation is ok going too 

[Debbie-TalkTalk]

Hi MeAnnWilliams

Thanks for your reply.

Has the router been working ok, are you experiencing any performance issues?

Debbie

[MeAnnWilliams]

Hello
We have a Huawei-HG633

[Arne-TalkTalk]

Hi MeAnnWilliams

What router do you currently have?   

We update our firmware regularly to ensure that it is secure. 

.

[Divsec]

Hi @MeAnnWilliams Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account.