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Service nacelled but one more bill arrived

Apostolos
Participant
Message 2 of 2

Hello, I cancelled my service due to moving house back in 5/4 effective from 24/04. I have got a letter saying outstanding balance 0 as well. Because you didn't serve the area there was no charge. But now I've got an email saying I will be charged 26£. Adding to the above I was told on phone that I will have to return the equipment after the cease of service otherwise I will be charged 50£. Haven't received anyt return bag yet.

Thank you

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1 REPLY 1

SocialTeamJo
Support Team
Message 1 of 2

Hello Apostolos,

 

I can help with this, have sent you a PM requesting for some details.

 

Thanks, 

Jo

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