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Service restricted when bill isnt overdue!!!

Craig63
Chatterbox
Message 4 of 4

As per title. 

 

Why has my service been restricted since around 10 am this morning??

Bill just out on 15th. Due date is today.

 

I have also paid said bill today. I am currently also dealing with Debbie in the FAULTS section and I need internet asap!!!!! 

Screenshot_20210924_135316_com.android.chrome.jpg

 

 

3 REPLIES 3

Message 1 of 4

Hi Craig63

 

Its an automated process, and will be based on previous payment history, if you have late paid in the past the billing system will flag this up. We recommend setting up a direct debit to avoid situations like this.

 

Sorry for any inconvenience. 

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Craig63
Chatterbox
Message 2 of 4

It has just come back on.

 

Why was a restriction placed on service with no overdue bill?

 

Thanks

Arne-TalkTalk
Support Team
Message 3 of 4

Hi Craig63

 

Can you reset your router and try again. 

 

Thank you.

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