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Service restricted

Nefaa01
First Timer
Message 13 of 13

Good morning 

 

im working from home 

and since Monday I was unable to work 

due to my service was restricted 

I make the full payment but still my service restricted.

please if anyone can help me to get my service back I really need it.

I keep phoning the customer service for hours and hours but they are ineffective and unhelpful every one give story .

I feel so disappointed 

please help 

Nafaa
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12 REPLIES 12

Michelle-TalkTalk
Support Team
Message 1 of 13

Hello,

 

I'm sorry for the delay in getting back to you. Did you try powering the router down for a full 30 minutes as this will clear the current session? Is this still happening at the moment?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 13

@Nefaa01, community stars don't have supervisors - we are just ordinary customers putting in some time on a voluntary basis. 

 

We have no way of reaching Talktalk more effectively other than escalating the thread.

 

The staff work normal hours Monday to Friday, and we have no way of drawing this to their attention before they next log on for work.

Gliwmaeden2, a fellow customer.
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Nefaa01
First Timer
Message 3 of 13

Thanks for your reply 

I don’t have landline phone 

my Account is still restricted and no service internet 

I did everything but no internet 

please if you could help me 

by leaving note and msg to your supervisor to be fix please I work from home I need internet 

now over week without internet. 
and no help been received please 

help me 

thanks 

Nafaa
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Gliwmaeden2
Community Star
Message 4 of 13

So sorry to hear that your service has not been restored, @Nefaa01.

 

Have you checked whether the landline is working? You only mentioned the internet. 

 

It might be an idea to switch off your router for 30 minutes, and see if it connects properly when you restart it?

 

Apart from that, staff will not be back till Monday  - only they can chase this up for you. I'll re-escalate this thread to make sure that they follow up,  @Nefaa01.

Gliwmaeden2, a fellow customer.
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Message 5 of 13

Hello 

please please I’m still no internet service 

please try to help me out and solve the problem 

please

Nafaa
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Gliwmaeden2
Community Star
Message 6 of 13

Staff will be away now for the rest of the day, @Nefaa01. Check back tomorrow. 

Gliwmaeden2, a fellow customer.
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Nefaa01
First Timer
Message 7 of 13

Hello karl

no nothing change still restriction on the account 

please please if you could double check and try to help me please please 

Nafaa
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Message 8 of 13

Hi

 

I've put through a removal order for the restriction.

 

Please give this about an hour to remove and then retest.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 9 of 13

Please anyone can help me out please 

Nafaa
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Nefaa01
First Timer
Message 10 of 13

I have completed 

and my account number is *Removed*

 

Nafaa
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Karl-TalkTalk
Support Team
Message 11 of 13

Hi Nefaa01

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Gliwmaeden2
Community Star
Message 12 of 13

You need to complete your community forum profile details, @Nefaa01, for staff to identify your account. 

 

Particularly important to add your Talktalk landline number where asked in your Personal Information. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

I'll move this to billing, but there is a backlog in the queue for attention at the moment. Hopefully it will clear by the end of the week. 

 

Staff reply Monday to Friday. Please look out for their response. 

 

You could also try using the Chat facility for help with this. It opens after 9am. The link says "Chat Now", on a turquoise background, on this page:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Gliwmaeden2, a fellow customer.
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