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Service went live 16 days ago...still no account details

MilesR
First Timer
Message 6 of 6

Hi all

 

My Future Fibre service went live 16 days ago, yet I still don't have any account details.

I got an email 12 days ago saying:

"Soon you’ll be able to manage your Future Fibre package in My Account. Look out for an email with information about My Account and how to register."

 

Is it normal for it to take that long to set up?

 

Thanks in advance

0 Likes
5 REPLIES 5

Message 1 of 6

Hi MilesR,

 

Pleased to hear this has now been resolved, apologies for any inconvenience caused. 

 

Thanks,

Jo

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Message 2 of 6

Hi @SocialTeamJo  - yes I called on Saturday, they raised to another department who managed to get it sorted out eventually, thanks.

Message 3 of 6

Hi MilesR,

 

Have you raised this with our Future Fibre Team?

 

Thanks, 

Jo

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MilesR
First Timer
Message 4 of 6

Thanks @Gliwmaeden2 I appreciate the response. I'll give them a ring on Monday.

Gliwmaeden2
Community Star
Message 5 of 6

Yes, @MilesR, a lot of people have had this issue. 

 

Staff on the forum don't yet appear to be covering this, so you need to follow it up with the Future Fibre team:

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Gliwmaeden2, a fellow customer.