Your Account

Get tailored support with your TalkTalk account and bills.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sorry due to technical issues we can’t log you in right now. Please try again late

First Timer
Message 3 of 3

I need to pay for my email by the end of December btu cannot login to my account due to getting the above error message. I have tried on different devices and different browsers. I have been trying since Saturday.


Support Team
Message 1 of 3

Community Star
Message 2 of 3

Hi getracey 


This is a known issue for TalkTalk MailPlus customers. Normally, the MailPlus subscription is paid by annual or monthly Direct Debit. But if the Direct Debit isn't active then the workaround is to contact the Customer Service Billing team. Have your MailPlus account number ready.


LiveChat to TalkTalk support is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.


Opening hours are here:  When to contact TalkTalk?


TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.


For calls to Customer Service agents from a mobile, use 0203 441 5550.

TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution