on 21-12-2021 10:02 AM
I need to pay for my email by the end of December btu cannot login to my account due to getting the above error message. I have tried on different devices and different browsers. I have been trying since Saturday.
on 29-12-2021 10:54 AM
on 21-12-2021 10:39 AM
This is a known issue for TalkTalk MailPlus customers. Normally, the MailPlus subscription is paid by annual or monthly Direct Debit. But if the Direct Debit isn't active then the workaround is to contact the Customer Service Billing team. Have your MailPlus account number ready.
LiveChat to TalkTalk support is here: Our LiveChat team. Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.
Opening hours are here: When to contact TalkTalk?
TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.
Calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.
For calls to Customer Service agents from a mobile, use 0203 441 5550.
TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.