Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sorry recycling routers again

Odd1e
First Timer
Message 2 of 2

Leaving TT sadly and a bit confused after my last chat online with for team, they advised that I would be liable fo a £50 charge if I kept the router as I received a router for free as part of my service. Per the TT 2020 contract section 7.2 a,  I thought it was owned by me after the 18 month contract ended?Only leaving for BT due to lack of TT FTTP rollout and did not want to fall out after many years, so will be sending it to TT, but it is not very clear. 

 

 

0 Likes
1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi Odd1e

 

Sorry that you are leaving

 

BT will provide you a FTTP  compatible combined router, you have been out of contract for a while with us so I cannot see that a charge for the wifi hub will be applied. 

 

Sorry for any confusion. 

0 Likes