Still no ring camera code

[Freeride-hammy]

I renewed my contract on 13/04/2021 and chose to receive a Ring indoor camera on 15/04/2021 but have still not got my voucher code. I've been through all my emails, junk folder and deleted messages going back to mid April but have never been sent it. Given that my new fantastic fiber 35 is much worse than my standard broadband I'm getting tempted to cancel my contract and go elsewhere.

[Arne-TalkTalk]

Hi Philipmd71

We have encountered a problem with the Ring codes, We are working on this and will get the code out to you as soon as the problem has been solved. 

Sorry for the delay

[Gliwmaeden2]

@Philipmd71, I have re-escalated your own thread, which is here:

https://community.talktalk.co.uk/t5/Broadband/Ring-camera-code/m-p/2776930

Please look out for a reply from TT staff on there.

It's best not to post further on other customers' threads for this issue as it can cause confusion. Usually staff will only address the reply to the original poster. 

[Philipmd71]

Still no code for me after many many weeks ! Please can you get this sorted !

[Arne-TalkTalk]

Hi @Freeride-hammy

I have sent you PM.

Thanks 

[Freeride-hammy]

Hi Arne,

Still no code to get my camera.

It'll be 7 weeks tomorrow since I registered for the code.

Any help would be appreciated.

Thanks, Brian.

[Freeride-hammy]

Hi Arne,

Thats me completed the details on the PM.

Thanks, Brian.

[Arne-TalkTalk]

Hi @Freeride-hammy

I can help I first need to confirm some security questions. 

I have sent you a PM on the community. 

Regards