Hi,
My going live date was supposed to be on the 11th. My appointment was between 8-1. After a few rude and angry phone calls from the engineer (his van had broken down and he was upset that it wasn’t an easy job) he finally arrive at around 12.45. It took him a few hours to set up a phone line and then he announced that there was a fault with the telephone pole and said he’d logged it and would probably be called back later that day to fix it and my internet should be up the next day. However the next day i wasn’t live and received a few txt messages the following days saying that they were working hard in the background and it should be any time soon.
I then received an out of the blue visit from another engineer on tuesday (6days later) and he said it had been fitted wrong and that everything was fixed and i would be live in about 1hour-24hrs. The next day i still wasn’t live so spoke to an agent on the live chat and they said they had escalated my turn on and to wait another 24 hrs. I waited two more days and then spoke to someone yesterday who said the extract same thing. My internet is still not live.
Now the contract with my old company has run out and i’m left with no internet.
