on 05-10-2020 05:47 PM
I am so sick of companies such as talktalk using COVID as an excuse for lack of customer service and making it impossible to get a problem fixed. What is easier than customer services to be home based for advisors? All they need is a phone and /or a computer. So simple, but companies like talktalk are using it as an excuse to employ less staff. We are not paying less for the service because of COVID so give us the service we pay for. The website says online chat is available. IT IS NOT. Do your job talktalk and get some customer service agents working before you lose all your customers. My contract ends in a couple of months. I bet you're not slow to contact me then
on 08-10-2020 08:34 AM
@RobW2 if u not happy with the way t/t handle ur issue or are offering help then u can raise a complaint to the ceo office for them to look in to the matter
on 10-10-2020 07:38 AM
@RobW2 that is what we are here for as we are customers as well as staff try to help people out where we can as there can be a wait for staff.
on 10-10-2020 08:40 AM
@RobW2, Chat is available from links on the update link below:
They are open morning until early evening every day, but inevitably occasionally busy, so you need to check back to try again.
on 28-10-2020 03:58 PM
on 01-11-2020 12:00 PM
It would be great if Talk Talk could offer a call back service, e.g. We are exceptionally busy at the moment, if you would like a call back press 6; then options to filter call backs e.g. 1 for no internet; 2 for errors when paying online; 3 for in-accurate account details.
e.g. on my account I have an imaginary mobile with TT; I have asked for this to be removed from my account details; but strange how it can just be removed. Come on TT website team, edit fields info in accounts etc....
on 05-11-2020 11:53 AM
Hi @RobW2. This might help
Send an email
You can email your complaint to firstname.lastname@example.org and we'll try to reply within 72 hours, when you email us please include:
And one of the following:
06-11-2020 09:16 AM - edited 06-11-2020 09:19 AM
"You can email your complaint to email@example.com and we'll try to reply within 72 hours, when you email us please include:
Your full name Your TalkTalk phone or mobile number
And one of the following:
The 3rd & 6th characters of the password we ask for when you speak to Customer Services The last 4 digits of the bank account number or payment card you use to pay for your service Your TalkTalk account number Personal security answer provided when you set up your TalkTalk account"
I would strongly recommend that you DO NOT follow these instructions from TT's site - they clearly break GDPR regs - would you stand on the street outside you house and shout out "MY SECURITY CODE IS ******** AND THE LAST FOUR DIGITS OF MY BANK ACCOUNT ARE **** ?" because that is what you are doing, emailing them to TT - you don't know who's reading your email.
Come on TT - STOP this risky practice now !
on 25-11-2020 11:12 AM
I completely agree with the comments about service. It's impossible to contact Talk-Talk and their chat function is non-existent. They've clearly got burnt by putting their customer support in India and having no back-up in other geographies to support. It's a total disaster.
on 08-12-2020 03:41 PM
on 08-12-2020 03:49 PM
on 19-01-2021 09:53 PM
I spent over 2 hours trying to phone and then chatting on line to someone who did not understand my questions and kept asking the same questions-: my name, am I the account holder, my phone number it goes on and on
All I wanted to do was speak to someone about renewing my contract which I would have thought deserved some priority as more and more people are getting fed up with the negative attitude of Talktalk chat personal myself included, and know add insult to injury my internet speed over the last week has been very slow and intermittent causing my Talktalk tv box to drop out at times but according to Talktalk speed tests I am getting 40-47mb my tests using other sites say less than 5 at times so come on Talktalk sort these things out for us, and get people to actually speak to us on phone and shut down your chat lines, I’m sure people would be much happier with that method of communication
on 20-01-2021 12:28 PM - last edited on 20-01-2021 12:36 PM by ferguson
I have spent hours on the phone to "customer services" , I use the term in it's loosest possible term, the last three days, trying to sort out slow broadband and my new contract which hasn't been actioned despite confirmation on December 3rd. Every day I've been told all their systems are down, how can an IT company not have any info available for three days?! The tech team increased my speed yesterday from 14 (yes really) to around 30 but I should have 65 if my plan was in place. Goodness knows how long the speed has been so low, we should not be having to test it constantly. It is always impossible to speak to a manager or to make a complaint and this service has been consistent all the years I have dealt with them. I am now off to find out about changing to another provider but have no idea how I can even cancel my business if they can't access my account. Incompetence at another level.
on 26-01-2021 07:45 PM
I have just 'upgraded' to Fibre 65. I am aware that it takes up to a fortnight to level out the speed, but I am seeing no improvement at all. Trying to communicate with someone in Asia whose first language is not English proving a nightmare. The offer included a new router and gift card - I received neither. I spent almost 30 minutes trying to get someone on the phone earlier; no dice. Why do Talktalk make everything so difficult?
on 09-02-2021 03:52 PM
Been trying using live chat for days and always get told its busy no matter what time of the day i try.
Have a @routerproblem but can't get help.
Contract up so maybe look around for a company that wants to help