on 18-10-2021 11:04 PM
I renewed my contract on the 16th October having been offered the Super 65 Fibre Bundle for £29.95 a month for 24 months. My account shows I am now on this bundle, no equipment changes were required by TT as I was already on Faster Fibre with speed boost. This Fibre 65 bundle includes Unlimited UK landline and mobile calls however when I checked my itemised phone usage it shows I have today been charged for a call to my mobile.
I am hoping a support team member could look into this for me please and arrange for the free calls as promised to be applied to my account for the next 24 months.
I was also promised an email confirming my new contract but have heard nothing.
Answered! Go to Solution.
on 19-10-2021 09:20 AM
Staff will need to run a detailed check on how the offer was applied and what it entailed, @atce4.
It can take a few days to get a response on this board.
on 19-10-2021 09:17 AM
Hi @Gliwmaeden2, thanks for the prompt reply.
Just checked and the Calls boost isn't showing in my account. The call to my mobile only lasted around 2 minutes.
I will keep a lookout for other replies, thanks again.
on 19-10-2021 12:25 AM
Is the Calls boost showing in My Account correctly, @atce4?
If not, then staff can sort out getting it applied for you, and remuneration for the call if the charge is in error.
If the boost is active, check the length of the call made from your home to your mobile. Charges kick in after one hour.
Your thread is in the queue for attention. Please look out for replies from staff during the day Monday to Friday.