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Suspended account?

shealynhorrocks
First Timer
Message 2 of 2

Hi, 

 

When logging into my app it says account suspended and I can not view my online account details either? I have had this issue for around 3 months and as a result have made late payments and as a subsequence issued with late payment charges. Luckily these have been removed as my issue has been recognised. I am tired of having to try fix this issue which seems to have no resolve. 

 

I have been advised to delete cookies etc and also typing the web address in directly but this simply does not work. My contract finishes soon so it will not be an issue for too long but this is really not ideal.

 

Please find me a solution thank you!

 

 

Kind Regards,

Nicole Johnson (she/ her)

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @shealynhorrocks

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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