on 26-03-2020 05:09 PM
Hi, can anyone please help to provide a TalkTalk email address. My mother recently passed away and I need to contact Talk Talk as she had a TV/Broadband contract with them but finding an email address is proving a little difficult. I have tried telephoning but wait times are excessive.
on 27-03-2020 01:10 PM
Really sorry to read of your loss.
I can see that you have added the details to your profile, just to clarify do you want the account cancelled or transferred to someone else?
on 26-03-2020 05:47 PM
There is a generic email address, but I honestly doubt that this will be helpful at present. Wait for the support team here to advise further, they will hopefully do that within the next 24 hours. Do put those details in that I mentioned earlier though, it will speed things up.
on 26-03-2020 05:16 PM
I am sorry to hear of your loss.
TalkTalk do have a dedicated bereavement team and the general advice is to contact them by phone as per this help article.
I have flagged this up to the support team here, if you can post the relevant TalkTalk phone number in your community profile here that will help them to help you.