on 21-10-2019 03:17 PM
About a month ago I had reported a loss of phone connection, and made it clear the problem was external.
This was subsequently confirmed by both the TalkTalk and Open Reach engineers.
I am now been charged £40 for the unnecessary visit by TalkTalk engineer.
An explanation would be greatly appreciated.
on 23-10-2019 09:15 AM
Upon investigation, I have cleared the charge as the wrong engineer has been sent, the issue should have been sent straight to Openreach and Not a Home visit.
You will be able to see this in the transaction history of My Account.
on 22-10-2019 08:39 AM