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TalkTalk engineer charges

mikemal
Super Duper Contributor
Message 6 of 6

Hi,

 

About a month ago I had reported a loss of phone connection, and made it clear the problem was external.

This was subsequently confirmed by both the TalkTalk and Open Reach engineers.

 

I am now been charged £40 for the unnecessary visit by TalkTalk engineer.

 

An explanation would be greatly appreciated.

 

Kind regards

Mike

WILMA OPEN THAT DOOR!!!
5 REPLIES 5

Message 1 of 6
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mikemal
Super Duper Contributor
Message 2 of 6

Thank you Arne

 

Kind regards

Mike

WILMA OPEN THAT DOOR!!!

Message 3 of 6

Hi @mikemal

 

Upon investigation, I have cleared the charge as the wrong engineer has been sent, the issue should have been sent straight to Openreach and Not a Home visit. 

 

You will be able to see this in the transaction history of My Account. 

 

Regards

mikemal
Super Duper Contributor
Message 4 of 6

Thank you Arne

WILMA OPEN THAT DOOR!!!
0 Likes

Arne-TalkTalk
Support Team
Message 5 of 6

Hi @mikemal

 

I will look into this for you and get back to you. 

 

Regards

 

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