Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Talktalk repeatedly sending us a £12.50 bill despite our service ending months ago & us overpaying

dangavan
First Timer
Message 3 of 3

Hi

 

Our TalkTalk service ended months ago as we came to the end of our contract & were moving home to somewhere that TalkTalk did not supply the same service to.

 

TalkTalk erroneously billed us for an additional two months of service (from June 2021). After multiple conversations using the chat & over the phone, it was agreed is payment was not for us to pay & credit would be applied to our account to cover these payments.

 

We thought this would be the end of our dealings with TalkTalk, however, since then they have sent us additional bills, including late fees for a charge that was agreed upon would be credited & we would not be responsible for paying.

 

In the end, despite not actually owing the money, we decided to pay the first of these additional bills just to try to get this to stop (Aug 2021). They then sent us another £12.50 late charge, which again we just paid (Sep 2021) as we are both busy & the hassle of trying to speak to someone was taking up a lot of our time.

 

They have this week sent us another £12.50 bill - how do we get this to stop?! We don't owe this money.

 

Thanks for any help

Dan

2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @dangavan

 

Thanks for your post. 

 

If you would like us to look into this, please can you update your community profile to include your home telephone number or old account number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

martswain
Philosopher
Message 2 of 3

@dangavan  Add your old TT landline number to your community profile and WAIT FOR A REPLY HERE !

 

Please do not start multiple topics on the same issue.

0 Likes