on 28-06-2021 03:15 PM
Almost unbelievable, but Talktalk Retentions have just refused to lower my Fibre 65 renewal by £5 pcm. It's normally £25 so being on vulnerable and benefits, I thought they would have no trouble helping out by lowering this to £20. I pointed out that this was only matching the new BT Essentials £20 offer (equivalent speeds to Fibre 65)... but a flat no.
I'm sure others have been given renewal deals better than this....
on 28-06-2021 05:02 PM
For those who are interested in the background to this have a look here:
on 28-06-2021 04:38 PM
28-06-2021 03:47 PM - edited 28-06-2021 03:48 PM
Wasn't really posting the message expecting to get the decision revised or anything, but just a salutary warning that Talktalk's customer-assistance ethics in these hard times appears to be sadly wanting (IMHO). (Especially with all the recent row with supposedly "fixed" contracts being hiked.) Just expected a bit better.
BT here I come.
on 28-06-2021 03:43 PM
on 28-06-2021 03:28 PM
£25 is cheap for Fibre 65.
You will get priority assistance as a vulnerable customer, however I cannot agree that you should get a cheaper service than anyone else due either to that vulnerability or the fact you are on benefits.