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Tech pack code

Mission1
Chatterbox
Message 15 of 15

Hi, I received my code for the free echo dot and smart plug, followed the instructions several times, just kept saying code invalid, how do I claim my freebie please?
I made sure I clicked on the correct link, I made sure the code was correct, just kept saying invalid code.

 

Thanks

14 REPLIES 14

Message 1 of 15

Hi Mission1,

 

Have sent another PM.

 

Thanks, 

Jo

0 Likes

Message 2 of 15

Private messages: inbox? I have one PM but not from you.

0 Likes

Message 3 of 15

Hey, can you see an envelope at the top right of the screen?

 

Thanks, 

Jo

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Message 4 of 15

Thanks. I can't find your PM but trust you haven't asked anything else of me.

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Message 5 of 15

Thank you, I'll look into this. Have sent you a PM.

 

Thanks, 

Jo

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Message 6 of 15

No credit is shown.

 

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Message 7 of 15

Hi Mission1,

 

Thank you for confirming.

 

Can you advise if a promotional credit is showing for the value of the voucher at checkout, please?

 

Thanks, 

Jo

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Mission1
Chatterbox
Message 8 of 15

Hi Jo,

I only have this account however, I can advise that the Amazon website says that the code is invalid.

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Message 9 of 15

Hi Mission1,

 

Thank you for confirming.

 

Can you advise if the code has already been applied to another account?

 

Thanks,

Jo

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Gliwmaeden2
Community Star
Message 10 of 15

Best to wait now for @SocialTeamJo to follow up. 😊

Gliwmaeden2, a fellow customer.
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Message 11 of 15

Yes I have included it.

Gliwmaeden2
Community Star
Message 12 of 15

@Mission1, you should have replied to @SocialTeamJo's advice. 

 

Please follow up on this thread, not PMs etc.

 

I'll re-escalate this thread for you to make sure that it is still in the workflow. 

 

All communication is done through the thread.

 

Don't reply to notification emails as that is all that they are. They are from a No Reply address. It's helpful, however, if you can tick the "notify" box if you want to receive these. See below the post that you are writing to tick the box before clicking "post".

 

You can also keep track of responses and return to the thread by looking at the ACTIVITY area of your profile. 

Gliwmaeden2, a fellow customer.
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SocialTeamJo
Support Team
Message 13 of 15

Hi Mission1,

 

Really sorry for the delay.

 

Can you advise you've included the dashes when entering the code?

 

Thanks, 

Jo

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Gliwmaeden2
Community Star
Message 14 of 15

Moving this to billing, @Mission1.

 

There won't be a reply before Monday from staff. 

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.
0 Likes