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Timing of automatic compensation

birdsong
Team Player
Message 4 of 4

I had no landline service for 15 days and I'm a vulnerable customer. It was fixed last Wednesday and today I have received my monthly bill but there is no compensation included. Please can you let me know when I will receive compensation?

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3 REPLIES 3

Message 1 of 4

Hello,

 

Thanks for your PM. Do you still need assistance with this?

 

Thanks

 

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Message 2 of 4

Thank you.

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @birdsong

 

Sorry that you had problems. 

 

Auto Compensation can take upto 30 days after the fault is fixed 

 

You will receive either an SMS or email when the team have finished their investigation. If you dont hear anything after that time, let me know and I can look into this.  

 

Kind regards

 

  

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