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Track my order not available

csquared2
Conversation Starter
Message 4 of 4

I'm in the process of moving home and my buyer wishes the line to revert to BT, so that he may keep his existing number. This appears to be going ahead, as there will be a block on the line for a couple of days, presumably to accomodate the reversion from LLU.

 

I've received a 'we heard you're leaving us' e-mail, which isn't strictly correct.

 

Retentions have persuaded me to stay with TT at my new property, and there is a pending order showing in My Account.

 

When I try to 'Track the order', I get the respose 'Sorry, due to a technical issue we are unable to display your order tracker right now. Please try again later.'

 

Please, can you confirm that the order is alive and well?

 

Cheers.

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3 REPLIES 3

Message 1 of 4
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Message 2 of 4

Thanks Arne,

 

At the time I negotiated the new contract, there were systems issues that prevented the order being placed. Despite the notes being available, the order wasn't loaded once the systems were back on-line.

 

I've been back to the home mover team and they have now loaded the order and I have the confirmation email and the details are showing in My Account.

 

Sadly this has meant that my estimated go-live date has slipped three days.

 

C.C

 

 

 

 

 

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @csquared2

 

I will look into this for you and get back to you. 

 

Regards

 

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