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Trying and failing to cancel my plan - Moving Abroad in 3 weeks

Nals1
First Timer
Message 3 of 3

I’m moving to another country next month and have tried to cancel my TalkTalk broadband plan, so that I I have internet until I move out of my flat. I’ve called customer services twice, both times been told that someone will be calling me within 24-48 hours to organise my Move/Cancellation of my plan. 

It’s been over a week now and still no call from TalkTalk. I checked online and there has been nothing changed on my account.

 

I really don’t know what I can do at this point. TalkTalk really make the process as difficult as possible. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Nals1

 

Thanks for your post

 

Can you please update your community profile to include:

 

Name

Telephone number or account number.

 


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

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martswain
Philosopher
Message 2 of 3

Call 0345 172 0088, you do not need a callback.

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