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Trying to register for "My Account" but the second step says it can't be verified.

First Timer
Message 6 of 6

What can I do to give this additional verification? What's needed?


Message 1 of 6

Hi @Earnhardt


Thanks you, can you try and register again in around 30 mins, should go through now. 


Any problems let me know.

Message 2 of 6

Done. Thank you.


Message 3 of 6

Hi @Earnhardt


That error usually means there is no Mobile number on your account, Can you add one to your community profile and I will update your account with it, This will then let you register.


Thank you 

Message 4 of 6

Thank you, wizarding complete.

Community Star
Message 5 of 6

For help with this, @Earnhardt, please add your Talktalk landline number to your community forum profile details. 


Go via your avatar/name; settings; launch profile wizard. 


Don't post any personal information on the public forum pages. 


Only you and staff have access to your profile area. Staff will use the information to identify your account and help you register it online.


I'll escalate this thread for you and it will be in a queue for attention. It can take a few days for staff to reach new threads to reply. They respond Monday to Friday. 


Edit: for staff attention, this topic failed to show as automatically escalated until several minutes after the displayed time, by which time I had escalated it again manually......

Gliwmaeden2, a fellow customer.