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Turn off Spam Protection

A33A33iN-1970
Chat Champion
Message 4 of 4

Hi, I was hoping an OCE could turn off my spam protection as I have called customer services and they are unable to do so. Apparently there are restrictions on my account but I can not make head nor tail of the reasons why.

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3 REPLIES 3

Message 1 of 4

Thanks for your reply Birchcroft, the Spam protection has now been resolved by a member of customer services.

Message 2 of 4

Hi, it depends on what you mean by spam protection.  Super Safe is optional and is only enabled if you actively enable it, whereas home safe is enabled but in theory can be disabled via my account.  That said, the other way of avoiding taltalk's filtering/spam protection is to change your DNS server to one other than TalkTalk's such as googles which are 8.8.8.8 and 8.8.4.4 but be aware this will also disable all the other features of home safe, such as homework time.

A33A33iN-1970
Chat Champion
Message 3 of 4

Can no one help me with this issue?

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