on 12-01-2022 10:24 AM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 09-01-2022 11:05 AM
If you are trying to renew online it gets added automatically. Try contacting the customer loyalty on 0345 172 0046 tomorrow from 9:00am and ask them to renew without it. Or proceed online and call them to remove the TV service and charge.