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Unable to access My Account online

Sreed
Chatterbox
Message 7 of 7

I have been unable to access My Account since I rejoined Talk Talk in September 2018. I have tried to resolve this numerous times through online chat but nothing has worked. The last time I tried it was escalated to third line support on 5.10.18. I was told they would reply in approx 7 days but still heard nothing - 4 months later. This all means I can't make any changes online etc and is extremely annoying. I have been through all the change your password, clear cookies etc. The problem seems to be that I previously had a Talk Talk account and tried to use a different email address this time. 

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6 REPLIES 6

Message 1 of 7
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Message 2 of 7

This was escalated to the CEO's office and is now all sorted. Thanks for the help.

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Message 3 of 7

same issure here with my account login. Nobody is giving a s*it

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Message 4 of 7

Hi Sreed

 

Sorry for the delay 

 

I've escalated this to our CEO office, Someone will call you to when the problem is fixed. 

 

Regards

Message 5 of 7

Thank you, much appreciated.

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Arne-TalkTalk
Support Team
Message 6 of 7

Hi @Sreed

 

I will look into this for you and get back to you. 

 

Regards

 

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