Unable to make a card payment in "my account"

[yogaman]

Hi

I've been unable to pay my monthly mobile bill by credit card in "my account". I keep getting an error message saying there's technical difficulties and to reload the page, but this makes no difference. Same problem vie PC or tablet. I'd be grateful if one of the mods could advise whether this is a known problem and when it's likely to be fixed (my bill is due on 3rd Dec).

Thank you

Nick. 

[Arne-TalkTalk]

Thanks for the update, glad it got sorted in the end. 

[yogaman]

Hi

Quick update. 

Just went into my account now and tried fully re-inputting all of my credit card information (rather than following the pre-filled info) and hey presto... payment accepted.

Some sort of glitch with the pre-filled info then? Anyway, all appears sorted (for the time being!).

Thanks for all help provided.

Nick. 

[yogaman]

Hi Jo

Thanks for getting back to me. 

Yes, I've only encountered this problem when trying to pay my monthly mobile charge via my account on the Talktalk website. It's always worked fine for me in the past - not sure what's the problems is?

Nick. 

[SocialTeamJo]

Hi yogaman,

Are you only seeing the error message about 'technical difficulties' when trying to make a payment towards your mobile service?

Thanks,

Jo

[ferguson]

No worries. The support team will respond to you about the issues you are having with My Account. 

[yogaman]

Thanks, ferguson - much appreciated.

Will give your suggestion a go if no luck with the online payment.

Regards

Nick.

[ferguson]

You can pay using the automated phone service:

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899