on 26-06-2021 10:56 AM
I terminated my services with you as I moved House and no longer required your services.
Prior to this process I cancelled my direct debit last month without realising I had not formally spoke to you about terminating, so I called you straight away and spoke to an agent who processed the termination, then I spoke to another agent re payment and was very ambiguous about my account/bill but told me I would not be charged for the cancelling the direct debit and I would receive one last bill to pay.
My bill came in with a £12.50 direct debit rejection fee. I think it’s very unfair to tell me one story knowing your processes will tell me another. The agent 'bless her' didn't seem to know what she was doing. When I did end the call I did raise a complaint at the time, low and behold I have heard nothing from you since filing the complaint.
Happy to pay you for what is fair, however the rejection fee I was to dispute for being mis-informed by your agent, that is totally unfair.
Can you please escalate this to a manager so I’m not back and forth and wasting time before I end up speaking to a manager to resolve?
on 02-07-2021 03:27 PM
on 28-06-2021 01:00 PM
on 26-06-2021 11:31 AM
Your thread is automatically escalated into the workflow, @Ryan Peeney, but staff are not on the forum at weekends, and it can take several days to get a reply Monday to Friday.
For staff to identify your account you must complete your community forum profile details. Go via your avatar/name; settings; Profile Wizard.
Please look out for their response.