on 13-08-2021 06:51 PM
I've recently been upgraded from Simply Broadband (with TV) to Fibre 35 (also with TV). While I'm grateful for the benefits of the upgrade, I didn't ask for TV in the first place, I have never used it and I wouldn't know how to use it if I wanted it, which I don't. I would like to have it removed. Will this be possible, please? I appreciate that this has been discussed elsewhere in terms of existing contracts but I haven't actually had a contract for several years now.
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on 13-08-2021 08:21 PM
@durdle You might be surprised. Also they hold the best deals, so if you are out of contract you might get a very good deal, if you are open to being tied in for a period.
Be clear you do not want the TV under any circumstances and want it removed even though you are out of contract.
on 13-08-2021 07:32 PM
staff here cannot remove this charge for you as its classed as a cancellation of service so you will need to speak to the Loyalty Team
0345 172 0046 is currently working. Say "Loyalty Team" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300