Upgrade questions/prices (any success stories from FF 500 to FF 900)

[pflinders]

Hi all.

So, I have FF 500 via City Fibre, pretty happy with it after initial teething issues (line not provisioned properly) it's been rock solid. I'm out of contract having had the service installed in Jan 2022.

Can't remember what the initial deal was but the price is currently £37 a month.

I note that TT is offering FF900 for £30 a month to new customers right now (that's also it's offer price on FF 500) - so I am asking myself why I am paying more for less.

First question - has anyone done this upgrade and had it go smoothly with no site visit needed?

Clearly there are a couple of posts from where it did not go well, but people probably are not going to post cases where things "just worked".

Secondly - has anyone done this and got the new customer price?

As things stand the only upgrade on offer in "my account" is to re-contract at £46.95 a month, it's not even exactly clear whether that would be for 500 or 900Mbps. It's also not consistent, sometimes it offers me the service at £45 a month.

It's labelled FF 500 but says 944Mbps down - huh?

And if I visit the "small print" I get a different price for FF900 at £56.95 a month??

Come on TalkTalk - why would I re-contract at at least 50% more than your standard offer to new customers. Talk about ripping off existing customers.

[Thabile-TT]

@GerryMac Thank you for the positive feedback on your experiences with FF500. Have a lovely rest of your day. 

[GerryMac]

Hi,

Up-Graded from FF150 to FF500. Go Live Date was issued but connection speed of over 500Mbps were achieved 3 days before that date. New router sent, few teething problems initially and assistance from the usual suspects on here to enhance the service, but very happy, so far with the service, plus saving a few quid too 😁.

Cheers.

[siphosethu-TT]

Hi there @pflinders, those are wonderful news. Should you need any assistance in future I take it you know where to find us. Take care

[ferguson]

Hurrah!  😊

[pflinders]

Well, all seems to have gone smoothly 🙂

[mandisa1-TT]

Thank you so much for the support @ferguson 🙂

[ferguson]

My own experience was an upgrade from FF150 to 900, albeit with Openreach and that went fine. I mean it should just require a remote reset, what can possibly go wrong?  😉

[pflinders]

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@ferguson wrote:

The offers shown in My Account are rarely the best. You should contact the customer loyalty team directly to discuss a deal. Live chat lines are open today, but in my experience it is better to speak them on the phone: try 0345 172 5157 after 9:00am tomorrow. 

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Thanks. Yes, I assumed it would be best to phone, though the way next week is shaping up I will be lucky to have time before Thursday.

Still interested to know that this has gone smoothly for people - looking at posts on a support forum is a good way to get a warped view of the service 🙂

[ferguson]

The offers shown in My Account are rarely the best. You should contact the customer loyalty team directly to discuss a deal. Live chat lines are open today, but in my experience it is better to speak them on the phone: try 0345 172 5157 after 9:00am tomorrow.