We use cookies on our website. By selecting Accept, you are agreeing to our cookies. Find out more about our cookies
Accept
Reject
Skip to main content

Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade

calliec21
Popular Poster

on ‎21-06-2021 09:32 AM

Message 6 of 6

Good morning,

I'm considering upgrading to Fibre 65 but don't want the £4 TV service as I don't use it. Can it be removed?

Also, would I still qualify for the echo & smart plug offer?

thanks

Labels:
0 Likes
5 REPLIES 5

Arne-TalkTalk
Support Team
In response to calliec21

on ‎23-06-2021 12:07 PM

Message 1 of 6

Thanks for the update. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

calliec21
Popular Poster
In response to fr8ys

on ‎22-06-2021 11:05 AM

Message 2 of 6

Yes, they confirmed it would be included.

I also have a screenshot of the 'my upgrades & offers' page offering this with the Fibre 65 upgrade just in case!

fr8ys
Community Star

on ‎22-06-2021 10:58 AM

Message 3 of 6

Great.

 

Out of interest did you get offered the tech voucher?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

calliec21
Popular Poster
In response to fr8ys

on ‎22-06-2021 10:15 AM

Message 4 of 6

Thank you - all sorted.

0 Likes

fr8ys
Community Star

on ‎21-06-2021 02:47 PM

Message 5 of 6

You will need to speak to the Loyalty Team regarding your queries. Only they can remove the £4 TV charge for example.

 

They also have access to the best deals, but I think the tech offer is for new customers only.


0345 172 0046 is currently working. Say "Loyalty Team" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2021