on 15-07-2021 06:21 PM
I have just joined Talk Talk but have found a better offer via Uswitch for the same package + gift card and other benefits. I have tried to contact the Loyalty Team and Chat but, due to call centre problems (their excuse) cannot get through.
Any advice on how to change my package to match the Uswitch offer?
on 17-07-2021 12:41 PM
Unless you placed your order through Uswitch you wont be eligible as the gift cards are not provided by TalkTalk but a 3rd party marketing company who need to track the order through Uswitch or other comparison sites.
on 16-07-2021 11:53 AM
You will not be able to get the gift card unless ordering directly through the site offering it, so you will need to cancel your current order first. You will need to persevere with the call centre, try 0345 172 0088. Bear in mind that you may have to wait a couple of days to re-order once your current order has been cancelled.