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Viewing/Downloading Bills

Jenny191
Popular Poster
Message 8 of 8

I'm unable to download my bills because I can't even view them. I'm unable to download my bills because I can't even view them. I just get a long message starting with "We’d like to reassure you that we’re here to help".
I can view the list of previous bills, but not open any. I was last able to view/download in October 2020.
I wonder if T/Talk Online Defence is the problem because I read someone was advised to turn off kid safe! I don't have it turned on.
I'm considering removing it from my laptop anyway, because I've had nothing but trouble. It's always asking me to restart my laptop & when I do it's not long before it's doing it again.
Is anyone else having this problem or is it just me?

JenS
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7 REPLIES 7

Arne-TalkTalk
Support Team
Message 1 of 8

Hi @Jenny191 

 

Thank you updating your number. 

 

I am trying to replicate the issue, but an unable too, bills are being displayed as normal. 

 

Can you try a different browser

Manually clear cookies and cache before logging in. 

 

Are you able to screenshot the error message a PM it to me. 

 

Thanks 

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Message 2 of 8

@Jacobina and @3rauto, staff only reply to the original poster. 

 

You need to start your own thread. 

 

Please return to the message board and click on start a topic. 

 

If you have added your Talktalk landline number to your community forum profile details, staff can identify your account. 

 

Do not send them a Personal Message unless specifically asked to by the OCE. 

Gliwmaeden2, a fellow customer.
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Message 3 of 8
As with jenny191 / JenS, when I click through from 'View latest bill' or go to 'Previous Bills' to try and open from there, nothing loads.
I hope you can get this sorted out.
Ipresume you can ID from this post, otherwise I'll forward my a/c no.

R.E.

Message 4 of 8

Thanks I appreciate that. Sorry about the number, don't know where that came from!!! I've corrected it, but that took 2 attempts? Thanks again

JenS

Message 5 of 8

Sorry to hear that, but makes me feel better.

JenS
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3rauto
First Timer
Message 6 of 8

Yes - Having exactly the same problem.

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Arne-TalkTalk
Support Team
Message 7 of 8

Hi @Jenny191

 

I will investigate. 

 

Can you check the number in your profile as its not bringing up any accounts. 

 

Thanks 

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