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Voice mail

roylamonby
First Timer
Message 2 of 2

I have had voice mail turned off, since you started to charge, and I have noticed, by mistake I ring 1571 , which goes to a disconnect service, you are charging me, how can you charge for a disconnect service, please can you refund me.

regards roy Lamonby.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @roylamonby

 

Thanks for your post

 

You can still ring 1571 and it will connect, but you will hear a message advising that "you are not subscribed to this service,". Technically its a valid charge, but I can see customer services have credited your account for the charges. 

 

Regards