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Voucher not received after 90 days

jancosvk
First Timer
Message 3 of 3

Good afternoon,

I joined for Fibre 65 and line rental TalkTalk on 23/04/2021, going live date 10/05/2021, order N82156052 with £90 Gift Card as reward. In T&C it says I will receive voucher 90 days after activation. 

After 90 days I contacted GiftCloud support team about the missing voucher - ticket 288920 on 24/07/2021, they forwarded me to broadbandchoices helpdesk, with which I raised another ticket 60222 on 24/07/2021. Broadbandchoices never replied to me. Can you please have a look into this. Thank you.

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @jancosvk

 

The Voucher will be dispatched in the next few days

 

Please keep an eye on your spam/junk folder for an email from Giftcloud. 

 

Regards

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Arne-TalkTalk
Support Team
Message 2 of 3

Hi @jancosvk


I will contact the team responsible and get back to you when they reply

 

Regards 

 
 

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