on 30-12-2021 08:39 PM
I have contacted numerous times regarding a voucher I got out when I bought the Broadband deal. This stated that after the 90 days cool off period I would receive a £100 gift card. I contacted in November and the Live Chat assistant stated that I would get it in December.
After contacting in December as I did not receive the voucher I was told I would have a free month put onto my account... I have now been charged for this month. It has also been 4 months since I took out my broadband and I still have not received my voucher (the voucher was the only reason I took the broadband out as it was supposed to buy Christmas presents).
Please advise on what to do now as I am seriously considering cancelling because of these 2 factors not being followed through on.
on 26-01-2022 12:32 PM
Hi @ maj57
If you haven't already received it
The vouchers will be issued in the next few days.
Please keep an eye on your spam/junk mail folders for an email from giftcloud.
on 21-01-2022 05:48 AM
on 20-01-2022 09:02 PM
Hello, sorry to jump onto this post, but I cannot find another way to contact anyone. I joined TalkTalk Broadband in September and have awaited an email with the details of the free £100 Amazon gift card. As it stated there would be a 90 day cooling off period I have waited to contact TalkTalk and have had trouble doing so. Please would someone look into this for me ,as I should have received it by now, and have checked through all of my email but have received nothing. Thank you.
on 12-01-2022 01:26 PM
on 06-01-2022 01:44 PM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 06-01-2022 09:19 AM
I'll escalate this thread for you, @maj57. A software glitch prevented it reaching staff for attention.
You need to add your Talktalk landline number to your community forum profile details for them to identify your account.
If you are not sure what it is, you'll see it at the top of the page if you go to Service Centre via the Service Status Dashboard, or in My Account.
Complete your community forum profile details by going via your avatar/name; settings; launch profile wizard.
Staff respond on here during the day, Monday to Friday.
Any notification emails will be No Reply.