Your Account

Get tailored support with your TalkTalk account and bills.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

What is a new TalkTalk customer for Quidco and TopCashBack?

Conversation Starter
Message 6 of 6

Can Talktalk explain what they consider a new customer is for TalkTalk broadband in order for cashback to be paid from Quidco and TopCashBack?

Is it someone who is not currently a TalkTalk customer, or someone who has not been a TalkTalk customer for 1 years or 2 years or has never been a TalkTalk broadband customer?


Community Star
Message 1 of 6

Any third-party offers are likely to bring up different prices.  The sites making the offers set their own T&Cs, not TalkTalk. As previously advised you need to check the details yourself, or clarify with the offer provider. 


Conversation Starter
Message 2 of 6

But, there is nothing on Quidco Compare. Which uses Broadband choices.
It simply states valid for TalkTalk customers only. No further details.

The multiple prices via multiple links are interesting. Even the base price on the TalkTalk website is the most expensive!



Community Star
Message 3 of 6

Check the first point from this list on Quidco:


What will stop me earning cashback?

  • If you have already made a purchase with TalkTalk Broadband and Digital TV within the last twelve months
  • If you upgrade a current broadband package to another broadband package 
  • If your application to not fully completed online
  • If your application is completed over the telephone
  • If BACS is not your selected Quidco payment method
  • If you apply an additional discount that reduces your overall purchase price, this may cause your cashback to be declined or reduced. e.g Voucher codes, student discount, staff discount
  • If you participate in any other offer/ promotion that is not covered in the retailer Cashback rates
  • If you obtain a quote through Quidco and purchase through a Price Comparison Site
  • If you obtain a quote through a Price Comparison Site and purchase through Quidco
  • If you obtain a quote through TalkTalk Broadband and Digital TV and purchase through Quidco



Conversation Starter
Message 4 of 6

What a wonderfully helpful suggestion.
Some offers have no small print or details listed.


Message 5 of 6

Try expanding and reading the relevant conditions for each offer.