on 03-05-2021 06:37 PM
I upgraded my account for another 18 months and i was billed slightly higher that i thought it would be £29.53 But i was getting the Amazon Tech package so thought it might be because of that. The following month i was was billed £29.00. Hmm OK. And then today i received my latest billing to be paid and it said £25.68? Strange? What's going on!
Answered! Go to Solution.
on 07-05-2021 02:03 PM
Your recent bill has had credits applied on the the previous 2 bills your discount wasn't applied correctly that has been rectified this month
Going forward the price each month will be what you agreed.
Sorry for any confusion
on 05-05-2021 02:09 PM
Yes have looked at the last 2 months previous.
March 2021 - £29.53 - Was when renewed my contract for another 18 months.Charge an extra
53p for the previous months charges? No additional charges for anything else.
April 2021 - £29.00 - No additional charges for anything else.
May 2021 - £25.68 - Yet to be paid - no additional or no reason why i have been charge differently - No additional charges for anything else stated.
First 2 months are because of the new charges for the renewal contract. But a bit puzzled why i it dropped down to £25.68. Just would like to know what i will be billed for every month and not have to worry if i will be paying more or less again.
on 04-05-2021 10:29 PM
on 04-05-2021 09:03 AM
You've not said what your package is supposed to include, @dragon988-talk.
If you haven't got the Anytime Calls boost, the variations could be phone calls.
Check all details in the billing section of My Account.