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Where my Amazon voucher I waiting more than 45 days and nothing

claudio_ugo
First Timer
Message 16 of 16

Hi I'm waiting for my Amazon voucher more than 45 days and nothing 

 

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15 REPLIES 15

Gliwmaeden2
Community Star
Message 1 of 16

@mathewfriar72, there is no sign of a thread started by you for a topic connected to a problem with a voucher.

 

You were instructed to return to the message board and click on the start a topic button. 

 

Staff will only deal with the issue for the original poster on these help threads to avoid confusion between accounts.

 

Edit: it looks as though Arne addressed the instructions to the OP instead of to you in his reply, @mathewfriar72, which is precisely the point. Topic threads get confused by people jumping on them to post, rather than starting their own, however similar the issue might appear to be to you.

 

Simply filling in your profile information was not enough.

 

@claudio_ugo, are you able to confirm whether the matter is resolved?

 

Sorry that your thread appeared to get hijacked. 

Gliwmaeden2, a fellow customer.
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Message 2 of 16

Hi Mark,

 

No reply I have given details of account etc and yet nothing received totally disgusted with the complete lack of communication and not full filling their commitments.

 

mine was a £90 Amazon voucher 

 

thanks again

 

Matt

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mathewfriar72
First Timer
Message 4 of 16

Hi 

 

How do i open a new thread? Can't i just live chat with someone to get this resolved?

 

Thanks

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Message 5 of 16

Thanks @claudio_ugo

 

I can help with this I first need to confirm some security questions

 

I have sent you a PM on the community

 

Regards

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Message 6 of 16

Message 7 of 16

It was just a £90 Amazon voucher not specific to any Amazon product 

 

thanks 

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Message 8 of 16

AMAZON ECHO DOT AND PLUG

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Message 9 of 16

AMAZON ECHO DOT AND PLUG

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mathewfriar72
First Timer
Message 10 of 16

Hi,

It was an Amazon voucher with a value of £90

 

Thanks

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Message 11 of 16

Hi @claudio_ugo

 

What type of amazon voucher was it,  Monetary if so how much?, or was it Amazon Gift, if so what gift?.

 

Let me know and I can escalate it.

 

 

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Gliwmaeden2
Community Star
Message 12 of 16

Staff would not have been able to follow this up till you had posted back that your profile was completed, @claudio_ugo, as they are dealing with the next person in the queue all the time!

 

They'll be able to start chasing it up for you now. 

Gliwmaeden2, a fellow customer.

claudio_ugo
First Timer
Message 13 of 16

I still waiting for the Amazon voucher 

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Arne-TalkTalk
Support Team
Message 14 of 16

Hi @claudio_ugo

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.

 


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

Gliwmaeden2
Community Star
Message 15 of 16

Add your landline phone number to your community forum profile details, @claudio_ugo, for staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard.

 

Staff will reply during the day, Monday to Friday.

Gliwmaeden2, a fellow customer.
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