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Why is my bill higher than I expected

grahamh123
Team Player
Message 3 of 3

Second bill since renewing my contract. Welcome email explains that my total bill each month should be £26.50. This includes fibre 65  and anytime calls. Why have I been charged £28.50?

Also why can I not contact talktalk by phone?

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @grahamh123

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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martswain
Philosopher
Message 2 of 3

Phone support is open 0345 172 0046 as is Live Chat

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#U2230529

 

Your bill is fully itemised, just expand it and you'll see where the extra charge has appeared.

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