on 07-01-2022 04:37 PM
I recently renewed my contract with TT. I received the usual agreed conditions by email and post. On both of them there was a reference to £300 that I had paid.
Firstly I hadn't paid anything upfront additionally it was made clear to me at the time that upfront payment for the whole year wasn't possible on that contract. I suppose additionally it was unlikely to be a figure of exactly £300.
So I rang a week or so ago and wanted it resolved. They couldn't help and even suggested it was a scam. It clearly wasn't.
They promised that someone would get back to me within 48 hours. Needless to say they didn't.
So I rang again today, went through the story all-over again. They couldn't help, seemed to agree it was a mistake and that someone would get back immediately.
They didn't, I had to go out. I missed their call as a consequence.
They left a number that was different from the normal one, so I rang it hoping for a direct link to the manager as promised.
It wasn't, it went direct to the normal support number. I wasn't prepared to go through it all over again, so abandoned it.
Meanwhile I found the missed call number that TT called from, an 0800 number. Hopeful??
No, it was some sort of clever setup that appeared to know I had missed the call and would call me back.
At this point I lost the will to live.
Can you helpful guys assist please? All I want is the contractual documents reissued correctly.
They of course can refund the £300 I haven't paid if they 2ant to.
on 10-01-2022 10:40 AM
Well, I got the phone call as promised from TT.
The quality of the call was awful, background chatter drowning what she was saying. When I pointed it out she said "it was a busy Monday" !
Totally unable to discuss the matter properly, just about forced her to resend the correct contract details.
She said they would be with me within 5 weeks !!!!
Funny how they come immediately on the day you join up.
Just another nail in the coffin when it comes to switching.