on 05-07-2022 01:59 PM
In April we requested an openreach engineer due to frequent disconnects on our openreach network.
Instead of us being sent one, we were sent a contractor.
All he could do was software checks due to him being a contractor, so he came, found no software fault, told us it was probably an exchange issue and left.
On our next bill we were charged for this visit, despite no work, and no fix being done.
Due to i the issue not being fixed we requested another engineer in June.
This time it was an openreach engineer.
He checked our internal network which was all good, and then due to him being able to check the hardware, found a badly corroded junction box in the openreach network.
Due to the fault being on the openreach network we were not charged for this visit, proving that we should not have been charged for the April visit due to it being an external openreach issue.
Just because you send out engineers that are not qualified to find the hardware issues does not mean that is as customers should be charged.
Can you lmk when I will be refunded for the 1st visit?
on 12-07-2022 01:26 PM
on 08-07-2022 03:17 PM
on 07-07-2022 01:46 PM
07-07-2022 12:13 AM - edited 07-07-2022 12:14 AM
Staff are also attending to other customers elsewhere and there are some who haven't had replies at all since the weekend, @Marshall117.
It's not real time support on the message boards, @Marshall117.
For that you need to contact mainstream customer services during publicised hours detailed at the bottom of this page:
Otherwise staff reply on here Monday-Friday during the day.
on 05-07-2022 02:20 PM