26-12-2018 12:46 PM - edited 26-12-2018 01:06 PM
hi i currently pay 19.95 for faster broadband ( 3 meg) speedd with unlimited calls . my cointract ends with talktalk. Sky are offering the same for 18 pounds but i tried ringing retentions to see whats the best they can offer
ive been offered the following
faster broadband £20
unlimited calls boost £10 p/m but discounted to £5 p.m for 18 months
£2.50 loyalty discount every month which i ned to renew on a 3 month basis each time
total for this package is £22.50 per month if i decide to renew in january
i told the rep to leave a note on my record saying this. plz can you confirm this deal has been noted on my record incase i do take up the package?
im not being offered mujch by talktalk considering my friend was offered fiber and unlimited calls for 20 pounds per month even though shes been with talktalk less than me
also why is the unlimited calls for 10 pounds when it says 7.50 on the website ??
on 28-10-2019 11:04 AM
It was applied yesterday so wont take effect on your latest bill, but you will have a credit applied to your next bill for this months overcharge.
We do not send out amended bills Sorry.
on 28-10-2019 10:46 AM
on 28-10-2019 10:07 AM
on 27-10-2019 08:05 AM
Once a bill has been produced, as far as I know, that's it done and it cannot be amended.
Make sure you have enough in the account from which you pay to cover the whole bill if you pay by Direct Debit as they are sent for processing in advance.
I am sure, once an OCE has picked this up next week, they can check the discount has been applied and arrange a credit on your account for the £2.50 you will have overpaid.
on 27-10-2019 12:10 AM
Hi i renewed my loyalty discount on the phone but I've been billed today without the discount applied. Please can you amend my current bill which is due by 1st Nov and deduct £2.50 from it
Thanks in advance
on 24-07-2019 10:40 AM
on 23-04-2019 11:53 AM
on 03-04-2019 02:10 PM
on 03-04-2019 01:26 PM
on 10-02-2019 01:13 AM
Pipes under your house don't affect fibre. It uses the existing telephone line the same as ordinary broadband. The only "fibre" bit is to your local exchange cabinet (in your town somewhere). Only about 10% of homes in the uk have true fibre (to your house).
on 10-02-2019 01:09 AM
Yes everyone ought to check their accounts for this. When negotiating a deal they said TV is on my account. I've never asked for it and don't need it. Also a £2 charge suddenly appeared for Call Back which again I've never added and didn't realise for a few months. Really not on.
on 23-01-2019 06:22 PM
on 23-01-2019 12:41 PM
on 23-01-2019 12:18 PM
P.s if the internet that comes through my copper phor line can only manage 3meg would fiber even give me a good speed if in the future I wanted it as another user told me your fibre is through the copper wire
The fibre runs to a cabinet that's hopefully a lot closer to you than the telephone exchange is (e.g., half a mile rather than three miles). That's why it can be faster. The service is called fibre-to-the-cabinet ("FTTC"), although providers usually just call it "fibre" which is confusing! You'll sometimes hear it called VDSL2—same thing.
@nolimitzz TalkTalk should be able to give you your estimated speed, so you can decide whether to switch to it.
on 23-01-2019 08:37 AM
I can confirm that the deal in your post has been applied to your account, contract end date is 21.01.20.
I have placed the request to OPT out of the TV Access Charge.