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cant change password to talktalk my account

Anna101
Chatterbox
Message 9 of 9

Tried the normal route multiple times for various browsers.

code sent to phone. accepted then change password meets criteria but always returns an error at the top

Sorry, something went wrong. Please try again.

Could someone help me with this? My email address is exactly the same as here.

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8 REPLIES 8

StephenF
Community Manager
Message 1 of 9

Hi Anna101 

 

Your should be able to register now. 

 

Any problems let me know.

Stephen, Community Manager
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Message 3 of 9

Hi @Arne-TalkTalk ,

 

I have tried many times to do it, it did not work. Now I have registered without any problems, thank you for your help.

 

Best regards

Bogdan

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Message 4 of 9

HI @Anna101

 

Sorry for the delay, 

 

Can you try and register again for My Account www.talktalk.co.uk/login/

 

This will then allow you to add a new passowrd. 

 

Hope that helps

 

 

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Gliwmaeden2
Community Star
Message 5 of 9

I think I'll move this to the billing section, if it's to do with the password for your My Account. 

 

That is probably a more relevant message board. 

 

I'll re-escalate it for staff attention there, and also draw it to the attention of @Gondola CS, who is clever with password issues.

Gliwmaeden2, a fellow customer.
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Anna101
Chatterbox
Message 6 of 9

Still no reply, I am not able to send a private message to TT experts. This forum is strange for me.

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Message 7 of 9

OK thank you for the information @Gliwmaeden2 , I have updated the community profile online. I am waiting now for the solution from the staff people. I hope so I will get it soon.

Gliwmaeden2
Community Star
Message 8 of 9

Please add your Talktalk landline number to your community forum profile details, @Anna101, for staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard.

 

You have also posted on somebody else's thread. I'll move that out of the way.

 

Staff only reply to the original poster. 

 

Please look out for their response during the day. 

Gliwmaeden2, a fellow customer.
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