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disgraceful service

Fingprovider
Chatterbox
Message 13 of 13

i have not been able to access my account for over a month and my internet was not working for 1 week. 

they refused to refund my internet and they did nothing to fix my account.

the only option i had was to block payment on direct debit.

then while i still couldnt access my account they charged me additional charges for blocking payment.

they are still doing nothing and on top of that now restricted my service

talktalk is doing whatever is the most wrong thing possible that they can think of.

instead of refunding me they try to charge me extra while at same time service not working and they are impossible to contact

12 REPLIES 12

Message 1 of 13

Hi Fingprovider

 

We still need to complete security in order to look into the issue regarding accessing My Account, I can see that you had a complaint raised and then resolved. 

 

Do you still need assistance? 

0 Likes

Message 2 of 13

theres no envelope

 

but i found it anyway

 

then i cannot even reply to the message...

 

it says

 

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Message 3 of 13

Hi @Fingprovider

 

Have sent you another PM, please click on your avatar and then the envelope.

 

Once we have your details, we can advise further.

 

Thanks, 

Jo

Message 4 of 13

If you look up to the right click on your avatar and there should be an envelope there. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

martswain
Philosopher
Message 5 of 13

@Fingprovider in your PM message box !

 

Click your avatar then the envelope.

 

Please do not insult anyone either, it's against the rules here.

0 Likes

Message 6 of 13

where is the message?

0 Likes

Fingprovider
Chatterbox
Message 7 of 13

where is the message??

0 Likes

Message 8 of 13

Hi Fingprovider, I'll be happy to take a look at this for you and see what might have gone wrong with the process. 

 

I've sent you a personal message to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Fingprovider
Chatterbox
Message 9 of 13

no i did that before your message so stop copy pasting same thing

you are useless

0 Likes

Gliwmaeden2
Community Star
Message 10 of 13

Thanks for completing your profile, @Fingprovider. Please wait for staff to reach your thread. 

 

Further posting before they reply will delay its progress in the automated workflow, so it's best just to keep a look out for their response. 

 

If it's not reached today, it's likely to be after the weekend. 

Gliwmaeden2, a fellow customer.

Fingprovider
Chatterbox
Message 11 of 13

talktalk is a disgrace

Gliwmaeden2
Community Star
Message 12 of 13

@Fingprovider, cancelling the Direct Debit does trigger further problems. For staff to look into all this for you, please complete your community forum profile details. 

 

Otherwise they can't identify your account etc.

 

You need to go via your avatar/name; settings; launch profile wizard. 

 

Staff reply during the day Monday to Friday. 

Gliwmaeden2, a fellow customer.