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dont know why money has come out of my account

junesphone
Popular Poster
Message 6 of 6

money was taken out of my bank account today. There was no bill sent by email. I cant get in touch with anyone, just says agent will be with you shortly. been waiting an hour. cancelled direct debit now  sou wont be getting money via this way now unless they get hold of me. All my bills are fully paid up

dave
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5 REPLIES 5

Message 1 of 6

Hi junesphone

 

Your TalkTalk bill notification was issued on the 11th and the payment is due today (18th). 

 

Cancelling the direct debit can lead to problems, such as admin fee for missed payments, you account still shows the direct debit as still active.

 

Regards

 

 

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junesphone
Popular Poster
Message 2 of 6

latest bill paid on 12/11   latest one out today ????

dave
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junesphone
Popular Poster
Message 3 of 6

number is on profile

dave

ferguson
Community Star
Message 4 of 6

@junesphone Have you checked My Account to see when your latest bill was issued? Is this not in line with the usual date in the month? 

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Gliwmaeden2
Community Star
Message 5 of 6

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account to check what is going on, @junesphone.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff will reply later in the week. 

Gliwmaeden2, a fellow customer.
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