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email of new offer now a different bill

First Timer
Message 2 of 2

Below is the email i was sent on 19/02/2021 asking to sign up for new contract of 28per month plus additional gift form amazon - so agree  and clicked the link now im on a bill of 72 pound per month ive treid socal media team and the chat team can anyone help plaese





Take out our exclusive Super Fibre Bundle for just £28.00 per month and get an
Amazon Echo Dot 4th gen and Amazon Smart Plug, or a Ring Indoor Cam.

Hi Gareth,
Your contract ends on 19 May 2021, meaning you’ll soon be paying £29.95 per month. But you can now get even more for your money by switching onto our exclusive Super Fibre Bundle.
This includes a brand new Fibre 35 plan, plus an Unlimited UK Calls Boost and TalkTalk TV. All for just £28.00 a month for 24 months - that’s £1.95 cheaper.
And there’s more. Renew today and you’ll even get an Amazon Tech Pack – the perfect sidekicks for your reliable fibre plan. Hurry, offer ends 28 February 2021.
Super Fibre Bundle
per month for 18 months
Fibre 35
Super-smooth speeds up to
38Mb/s on even more devices.
Unlimited UK Calls Boost
Unlimited calls to UK landlines
and mobiles*
TalkTalk TV
Includes access to TalkTalk TV
Plus one of these Amazon Tech Packs
Amazon Echo Dot 4th gen and Amazon Smart Plug
Amazon Echo Dot and Amazon Plug on us
Renew with one click
A Ring Indoor Cam

A Ring Indoor Cam
Renew with one click
By clicking above, you will be choosing a new Fibre 35 Fixed Price Plan for £28.00 a month for 18 months on a new contract with no set-up fee. Unlimited UK Calls Boost free for the entire length of the 18 month contract, £14 per month thereafter. Your contract will start once your order is fully processed. 'Amazon Echo Dot 4th gen and Amazon Smart Plug' or 'A Ring Indoor Cam' offered free of charge in the way of a voucher code and redeemable via . Code will be sent via email to your registered email address within 37 days of your new package going live. This price excludes any other Boost charges. Full terms and conditions can be found here. Offer not available outside of this email. All other existing products, Boosts and charges you have will remain unchanged. Package does not include free SuperSafe, and customers currently with 1 free licence, will have this removed.

Please do not reply to this email, emails are not monitored.
If you need an engineer, we will contact you. Price includes line rental charges; unlimited calls between TalkTalk landlines up to 180 minutes and access to TalkTalk TV Store (with on demand movies and TV content), Netflix and BT Sport (all available at an additional cost to your package). If you cancel your Unlimited UK Calls Boost, all calls are charged at the standard rate of 18p per minute for UK Landlines. Calls to 084, 087, 09 and 118 numbers have an access charge of 12.5p per minute. All other chargeable calls are subject to a connection fee (currently 23p). Packages are subject to certain conditions and we need you to pay by Direct Debit.
Super Fibre Bundle consists of Fibre 35 with 24 month minimum contract term and Unlimited UK Calls Boost which is completely flexible and cancellable at any time.
Fibre 35 with 24 month minimum contract, £28.00 for the entire length of the contract.
'Amazon Echo Dot 4th gen and Amazon Smart Plug' or 'A Ring Indoor Cam' offered free of charge in the way of a voucher code and redeemable via . Unique code discounts 'Amazon Echo Dot 4th gen and Amazon Smart Plug' or 'A Ring Indoor Cam' to £0. Other delivery charges may apply. Unique code will be sent to customers via email 37 days after the new contract goes live, and customers will have 3 months to redeem the code or the code will become void. The code will be sent to the same email address as this email. When paying for an order with a promotional code on, you will have to add the relevant item to your Shopping Basket and complete your order via checkout. You cannot use Amazon 1-Click ordering method to apply a promotional claim code. If you place an order using a promotional code on and then return or cancel that order, the promotional code cannot be refunded or re-used. Each customer can claim up to a maximum of one offer. The offer may not be used on pre-existing orders or in conjunction with any other offer. It is subject to availability and may be withdrawn or amended without notice. The offer has no cash alternative. Postage and packing will be applied to each item in accordance with Amazon's standard delivery rates and policies. Conditions of Use & Sale apply to your purchase on All terms found here apply to your purchase and use of Echo Dot 4th Gen. Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of, Inc. or its affiliates.
Unlimited UK Calls Boost free for the entire length of the 24 month contract, £14 per month thereafter.
TalkTalk free for the entire length of the 24 month contract, £4 per month thereafter.
Offer ends 23:59 28/02/2021. Check Fibre availability on our website.
The offer in this email is intended for the account holder only, and may not be available to other customers. All prices correct at 19/02/2021. For full terms and conditions, please visit and for prices and rates visit
You’ve received this email because you opted in to receive marketing communications from TalkTalk. If you’d like to make changes to the kinds of messages we send you, update your preferences here. If you would prefer not to receive emails from TalkTalk Telecom Limited please unsubscribe here.
TalkTalk Telecom Limited, Soapworks, Ordsall Lane, Salford, M5 3TT
Registered in England & Wales No. 4633015.


Support Team
Message 1 of 2

Hi gareth1979


Thanks for your post. 


Your renewal went through after the bill was produced, so you have been charged full price in advance for this bill,  Your renewal was completed on the 30th so any overcharges on this bill will be refunded in next months bill. 


Sorry for any inconvenience caused by this.