Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

final bill

sandrumsby
Chatterbox
Message 3 of 3

Hi - I have recently had my final bill. When I spoke with someone at customer services when we were thinking of leaving, I was advised that after the termination date, to keep an eye on my emails for a message with a label attached to send back the router. Our contract terminated on the 15th November and I still have not received a message/letter with instructions how to send back the talktalk router. I was also advised that if equipment was not returned within so many days I would be charged £50. Please advise what my next steps are.

Thanks

0 Likes
2 REPLIES 2

SocialTeamJo
Support Team
Message 1 of 3

Hi sandrumsby,

 

I can help with this, I've sent you a private message to get more information.

 

Thanks,
Jo

0 Likes

ferguson
Community Star
Message 2 of 3

If your service finished on 15 November it is unlikely that you have had your final bill. The support team can arrange for a returns bag to be sent to you. Wait for them to respond here.

0 Likes